Last Updated: April 16, 2026
This Privacy Policy explains how Sydney Window Cleaning (SWC) collects, uses, and manages your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. The Information We Collect
To provide accurate quotes and professional cleaning services, we collect information that identifies you or relates to your property.
- Identity & Contact Data: Your name, email, address, and phone number.
- Property Data: Your service address and details about your home or commercial building (e.g., number of storeys, glass types).
- Visual Data: Photographs of your windows, gutters, or roofing. These may be provided by you via our forms or taken by our team during a site assessment to document conditions or “before and after” results.
- Technical Data: Your IP address, browser type, and interaction data (collected via Google Analytics and cookies) to help us optimize the site’s performance.
2. How We Collect Data
We collect information through three primary channels:
- Direct Interaction: When you fill out our lead forms (powered by Fluent Forms), email us, or speak with us via phone.
- On-Site Assessments: Data gathered while we are physically at your property.
- Automated Technologies: As you navigate our website, we use cookies and Google Analytics to collect technical data about your equipment and browsing patterns.
3. Purpose of Collection
We don’t collect data “just because.” We use it for specific operational needs:
- Quoting & Service Delivery: To calculate the scope of work and perform the cleaning.
- Safety & Liability: Documenting the condition of your glass and frames before work begins protects both you and SWC.
- Communication: To send you quote reminders, service updates, or seasonal maintenance tips.
- Improvement: Analyzing website traffic to ensure our guides and technical content remain useful to Sydney homeowners.
4. Storage and Security
We take the security of your data seriously.
- Digital Storage: Your information is stored in secure, password-protected cloud-based management systems. Access is strictly limited to the owner and authorized managers of SWC.
- Data Retention: We retain customer records indefinitely to provide historical context for repeat services. You may request the deletion of your data at any time, subject to our legal and tax record-keeping obligations.
5. Disclosure to Third Parties
SWC does not sell, rent, or trade your personal information. We only disclose data to third-party service providers who help us run our business (e.g., website hosting, email delivery services, and payment processors).
Overseas Disclosure: Some of our digital service providers (like Google) may store data on servers located outside of Australia. By using this site, you consent to this transfer of information.
6. Your Rights & Access
Under the APPs, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correct: Ask us to update or fix inaccurate information.
- Complain: If you believe we have breached the Privacy Act, please contact us directly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
7. Contact Us
For any questions regarding this policy or to request access to your data, please contact:
Manager at Sydney Window Cleaning (SWC) Phone: 0488 056 086
